Privacy Policy

This site is hosted by BigCommerce. BigCommerce hosts the store pages, ordering system, and order data. BigCommerce automatically collects order information but may only use this information in the aggregate. 

Protecting Your Privacy is Our Commitment
Your privacy is of the utmost important to us. For your convenience, the following explains what type of information we collect from you, how we use it, how we safeguard it, and who to contact should you have any problems or concerns. Please note that Sparky Pet Co reserves the right to update this policy at any time.

Type of Information We Collect
When orders are placed with us, we collect the following information from our customers:
Full Name
Shipping and Billing Address
E-mail Address
Telephone Number
Credit, Debit, or PayPal Account Information

How We Use That Information
The above information is needed to fill your order and to contact you should we have any questions. We may also email you some of our special offers on occasion. We may also send out promotional emails that include information on new products, coupons and/or special discounts. Sparky Pet Co. will never sell, loan or rent out your personal information to any third party.

How We Protect the Security of Your Personal Information
Sparky Pet Co. is CISP compliant, meaning that all of your personal information is protected on secure servers through SSL. Our data network is monitored 24/7 and takes reasonable measures to ensure the security of your personal information.

Secure Socket Layer (SSL)
Sparky Pet Co. uses Secure Socket Layer (SSL) encryption whenever we transmit various kinds of personal information, including financial or payment information. You will see an icon that looks like a padlock displayed at the bottom of your browser window when SSL transactions involving credit cards and other payment forms are being conducted. All credit card numbers will be SSL encrypted when entered during the Checkout process for payment. Your personal information will be securely stored on the servers provided by BigCommerce

CISP Compliance
Sparky Pet Co. is certified CISP-compliant through BigCommerce and CISP stands for Cardholder Information Security Program. This program outlines the security procedure standards created by Visa and MasterCard. These standards apply to all merchants and service providers that process, store and/or transmit credit card data.

Cookie Technology
Sparky Pet Co. uses "cookie" technology to gather information about its website visitors. Cookies are used throughout our site on various forms to gather personal information, including your name, address, phone number, etc. This provides convenience to users, as the information that a user provides on one form will be transferred automatically onto other forms with corresponding data fields. Our cookie technology does not retain or store your credit card information. Our cookies are "client sided," meaning they are deleted as soon as your browser closes. If you do not want cookies used on, you may need to change the settings in your web browser. After changing the settings within your browser, you will be notified each time a cookie is activated. Upon receiving a cookie alert, you may elect to reject or accept the cookie.

Third-Party Web Beacons
Sparky Pet Co. uses third-party web beacons directly from BigCommerce to help determine what pages our visitors view and what they click on while visiting our website. BigCommerce may use anonymous information about your visits to our and other web sites for the purpose of improving its services and products, as well as provide advertisements of services and goods that may be of interest to you.